Hire a Filipino Customer Support
Fast, friendly customer support keeps customers coming back. Filipino support specialists are known for warm communication and strong English, making them a natural fit for customer-facing roles. TD Hire places dedicated support staff who learn your products, match your tone and resolve issues quickly.
- Typical rate
- From $8–10/hr — final rate depends on the contractor
- Typical experience
- 2–6 years in customer service, often from BPO, ecommerce or SaaS backgrounds
- Placement
- 7–14 days, usually under 2 weeks
- Options
- Direct Hire $2,000 one-time placement fee, or Managed Service $500 onboarding fee + ongoing management
What a Customer Support can do
These are the tasks a Customer Support placed through TD Hire can take off your plate.
- Answering customer emails
- Live chat support on your website
- Social media DM and comment replies
- Managing help desk tickets
- Processing returns and exchanges
- Issuing refunds within your policy
- Order changes and cancellations
- Tracking shipments and delivery issues
- Updating customer records in the CRM
- Escalating complex issues to your team
- Writing and updating help centre articles
- Creating saved replies and macros
- Tagging and categorising tickets
- Handling product questions and recommendations
- Subscription and billing enquiries
- Account and password support
- Collecting reviews and feedback
- Following up unresolved tickets
- Reporting common issues and trends
- Phone support where required
- After-hours and weekend coverage
- Onboarding new customers
Specialised Customer Support capabilities
Experienced support specialists can help you build a support function, not just answer tickets:
- Setting up help desk workflows, tags and automations
- Building a help centre to reduce repeat questions
- Writing tone-of-voice guides and macro libraries
- Running customer satisfaction (CSAT) surveys
- Technical support for SaaS products
- Handling chargebacks and disputes
- Retention and win-back conversations
- Weekly support reports with insights for product and marketing
Software & platforms
We match candidates to the tools you already use. Common software for this role includes:
Help desk
- Gorgias
- Zendesk
- Freshdesk
- Intercom
- Help Scout
- Re:amaze
- Tidio
Ecommerce
- Shopify
- WooCommerce
- Amazon Seller Central
- ShipStation
- Loop Returns
- AfterShip
CRM & communication
- HubSpot
- Salesforce
- Slack
- Aircall
- RingCentral
- WhatsApp Business
Subscriptions & billing
- Recharge
- Stripe
- Chargebee
Typical Customer Support rate
A Filipino Customer Support placed through TD Hire typically starts from $8–10/hr (AUD). The final rate always depends on the contractor's experience, skills and the requirements of your role — we confirm it before you hire. See pricing for recruitment fees and monthly estimates.
How we recruit your Customer Support
- 01
Source the talent
We advertise your Customer Support role and attract 100–300+ applicants.
- 02
Find the standouts
We review every application against your requirements and shortlist the strongest.
- 03
Test their skills
Candidates complete English and customer support skills tests or work samples.
- 04
Meet the strongest
We interview the best and put the ones worth your time in front of you.
- 05
Put them to the test
You interview and, if you like, set a paid trial task.
- 06
Choose your person
You choose who joins your team — typically placed in 7–14 days.
Skills we vet for
- Empathetic, clear communication
- Fluent written English
- Fast, accurate typing
- Calm problem solving
- Following brand tone of voice
- Product knowledge retention
- De-escalating upset customers
- Multitasking across chats
- Policy judgement
- Ticket documentation
Who needs a Customer Support?
Any business. We don't limit customer support roles to certain industries — we source to your exact role requirements, whatever your business does.
Experience levels we source to your role requirements
Mid-level
Resolves most tickets end to end, handles refunds and returns, and keeps response times low.
Senior
Leads support, builds macros and help docs, and reports trends to your team.
Specialist
Technical support for SaaS, or team leads who can manage several support agents.
What could your new Customer Support handle each week?
- Respond to every new ticket within your target response time
- Process all returns, exchanges and refunds
- Update order and shipping issues with customers proactively
- Add new answers to the help centre
- Tag tickets so you can see top issues
- Send a weekly summary of volumes and common complaints
Example use cases
An online store brings first response time from 24 hours to under 2 hours by hiring a dedicated support specialist in Gorgias.
A SaaS company adds after-hours live chat coverage so Australian and US customers get help around the clock.
A subscription brand uses support staff to save cancellations by offering pauses and swaps, improving retention.
Why hire a Customer Support through TD Hire?
- We reject 95% of applicants — only vetted, degree-qualified professionals reach you
- English, role-specific skills tests and work samples checked before you meet anyone
- Meet shortlisted, skill-tested candidates and choose your person
- Placed in 7–14 days
- Replacement guarantee — 6 months on Direct Hire, ongoing with Managed Service
- Independent contractors — choose Direct Hire, or let us manage payments and admin
Customer Support FAQs
Can a Filipino Customer Support work Australian hours?
Yes. We recruit around the hours your business needs, including Australian business hours.
They're online when your team is online — joining your meetings, replying in your channels and collaborating with you directly, just as they would if they were sitting in the office.
What if the Customer Support isn't the right fit?
Every placement is protected. Direct Hire includes a 6-month replacement guarantee, and Managed Service includes ongoing replacement support while you use the service.
If your professional leaves or isn't the right fit, we'll work with you to find a suitable replacement in line with your agreement — so you're never left without the support you hired for.
Can customer support cover weekends or nights?
Yes. Shifts are agreed up front and many support specialists are happy to cover extended or after-hours shifts.
Will they match our brand voice?
We share your tone guidelines during onboarding and screen closely for written communication skills.
Can they handle phone support?
Yes. We can source support specialists with strong spoken English for phone-based roles.
What experience will a Customer Support from TD Hire have?
We don't source juniors. We recruit to your exact role requirements, typically 2–6 years in customer service, often from BPO, ecommerce or SaaS backgrounds.
Mid-level: Resolves most tickets end to end, handles refunds and returns, and keeps response times low.
Senior: Leads support, builds macros and help docs, and reports trends to your team.
Specialist: Technical support for SaaS, or team leads who can manage several support agents.
Tell us the level you need in your brief and we'll recruit against it.
What tools and software will they know?
Most Customer Support candidates we put forward already work in tools such as Gorgias, Zendesk, Freshdesk, Intercom, Help Scout, Re:amaze, Tidio, Shopify, WooCommerce, Amazon Seller Central, ShipStation, Loop Returns.
If your business relies on a specific platform, include it in your brief and we'll recruit specifically for that experience. Once they start, they work inside your systems, your software, your Slack, your CRM and your workflows — just like any other member of your team.
How do you find and vet a Customer Support?
TD Hire is an offshore talent agency — businesses partner with us because we find the top talent in the Philippines.
Our recruitment team sources from 100–300+ applicants depending on the role, then assesses experience, skills, communication and fit. Candidates complete role-specific skill testing, and we screen and interview them before putting anyone forward.
You only meet the shortlisted candidates worth meeting. You can review their resumes and work samples, interview them and give them your own practical brief — your brief, their work — before you make the final call.
Ready to hire a Filipino Customer Support?
Enquire now, tell us what you need, and we'll put screened, skill-tested people in front of you who are worth meeting. Every hire is protected — a 6-month replacement guarantee on Direct Hire, or ongoing replacement support with Managed Service.
Enquire now
Tell us about the role you need and we'll be in touch.
Book a call or enquire and we can show you real portfolio examples and example resumes of standout candidates for the role you're hiring for.