Frequently asked questions

The Philippines has one of the world's most established international professional services workforces, with a large pool of tertiary-educated, English-speaking professionals working across business, finance, technology, marketing, creative, customer experience and specialist roles. Its IT-BPM industry alone employs around 1.8 million people and has expanded well beyond traditional call centre work into areas including IT, software, healthcare information management and global capability centres.

The talent is there. Our job is to find the right people.

That's why TD Hire doesn't simply send you a list of applicants. We recruit specifically around your role, looking at experience, technical capability, communication, industry knowledge and the quality of their previous work.

We then identify the strongest candidates, test their skills where appropriate and let you meet them and put them through your own brief before making the final decision.

You're not hiring because they're Filipino. You're hiring because they're the right person for the job — and they're based in the Philippines.

It depends on the role.

We recruit experienced professionals, senior specialists, team leaders, managers and highly skilled technical professionals.

We recruit based on what your specific role requires — not a one-size-fits-all profile.

Many of the professionals we recruit have experience working with Australian businesses and international companies.

Where Australian experience is important to the role, we specifically look for it during the recruitment process.

We assess candidates against the requirements of the role, including their employment history, relevant experience, technical capability, communication, software knowledge, previous work and overall fit.

Candidates can also complete role-specific skill testing before being introduced to you.

Yes — and we encourage it.

Once you've shortlisted candidates, you can give them a practical brief based on the actual work they'll be doing.

Your brief. Their work.

This lets you see how they approach your work before making your final decision.

Strong English communication is important to the roles we recruit for.

We assess communication throughout the recruitment process, including how candidates communicate, understand instructions and present themselves.

Many already have experience working with Australian and international businesses.

Regardless, they'll learn your systems, processes, expectations, clients and way of working — just like any other member of your team.

We recruit across a wide range of professional and specialist roles, including:

• ✓Executive Assistants
• ✓Administration
• ✓Operations
• ✓Customer Support
• ✓Real Estate Administration
• ✓Bookkeeping
• ✓Finance Administration
• ✓Accounts Payable & Receivable
• ✓Video Editors
• ✓Graphic Designers
• ✓Social Media Managers
• ✓Digital Marketing
• ✓SEO & SEM
• ✓PPC
• ✓Copywriting
• ✓Marketing Assistants
• ✓Ecommerce
• ✓Sales Support
• ✓CRM & Systems
• ✓Web & Technical Roles
• ✓Other specialist positions

Yes.

If a role requires experience with specific software or systems, include it in your brief and we'll recruit against it.

This can include platforms such as Xero, PropertyMe, Adobe, Meta Ads Manager, Google Ads, HubSpot, Salesforce, project management platforms and other industry-specific systems.

That's exactly where a detailed recruitment brief becomes important.

We'll recruit specifically against the skills, experience, software and responsibilities you need rather than sending you a generic pool of candidates.

It's simple:

1. Tell us who you need — We understand the role, responsibilities, experience and skills you're looking for.

2. We source the market — Our recruitment team searches for relevant talent, often reviewing hundreds of applicants.

3. We assess and shortlist — We assess experience, skills, communication, industry background and fit.

4. We skill test — Where appropriate, candidates complete role-specific testing.

5. You meet the strongest candidates — We introduce the candidates worth your time.

6. Your brief. Their work. — You can give shortlisted candidates a practical task based on your actual business.

7. You choose your person — You make the final decision.

It varies by role, but we can source from 100–300+ applicants depending on the position and market.

The goal isn't to give you the most resumes. It's to find the strongest candidates worth meeting.

We introduce a small number of strong candidates who meet your requirements.

The exact number depends on the role, seniority and quality of the available talent.

Our typical placement timeframe is 7–14 days.

More specialised or senior roles can sometimes take longer because we're focused on finding the right person rather than rushing the process.

You do.

They're working as part of your team, so you manage their day-to-day responsibilities, priorities, feedback and performance.

Yes.

They're there to do the role — not simply complete a list of generic tasks.

They can work your hours, attend meetings, use your systems, follow your SOPs, communicate directly with your team and take responsibility for their role.

They're doing the work for your business, just from the Philippines.

Yes.

You communicate with your professional directly, just as you would with another member of your team.

Yes.

We can recruit around your required working hours, including Australian business hours where required.

Yes.

We recruit for both part-time and full-time positions, depending on your requirements.

TD Hire can accommodate different working arrangements.

For Managed Service, the minimum engagement is currently 20 hours per week.

Managed Service gives you access to professional offshore talent while TD Hire handles the ongoing administration around your contractor.

You still manage the professional and their day-to-day work.

TD Hire handles things such as contractor payment administration, timesheets, monthly invoicing, offshore administration, ongoing support and replacement support.

You manage the work. We support everything around it.

You do.

The professional remains an independent contractor. TD Hire handles the agreed administration and payment support around the engagement.

Absolutely.

You have a direct working relationship with them and manage their day-to-day work.

Yes.

If your team grows, we can recruit additional professionals across different roles and help you build out your offshore team.

Rates typically start from around $8/hr, depending on the role, experience, skill level and requirements.

Specialist and senior professionals can command higher rates.

As an indicative guide:

• ✓$8/hr → approximately $1,390/month
• ✓$10/hr → approximately $1,730/month
• ✓$12/hr → approximately $2,080/month
• ✓$15/hr → approximately $2,600/month

Final rates depend on the individual professional and role.

For Direct Hire, TD Hire charges a one-off placement fee from $2,000.

For Managed Service, there is a $500 onboarding fee plus the ongoing Partner support fee.

No.

Direct Hire is a one-off placement fee. Once your professional is placed, there are no ongoing TD Hire recruitment fees.

With Direct Hire, you pay the contractor directly.

With Managed Service, TD Hire handles the agreed contractor payment administration for you.

We recruit based on the role, experience, skills and requirements you're looking for.

The final rate is agreed based on the individual professional and the position.

No.

With Direct Hire, you're paying a one-off placement fee rather than an ongoing recruitment subscription.

Managed Service is an ongoing support arrangement while you use the service.

Yes.

Direct Hire placements include a 6-month replacement guarantee, subject to the terms of the agreement.

Managed Service includes ongoing replacement support while you're using the service.

We'll work with you to find a suitable replacement in accordance with the terms of your agreement.

The goal is to make sure you're not left without the support you hired for.

They can work inside the systems your business already uses, including platforms such as:

• ✓Slack
• ✓Microsoft Teams
• ✓Asana
• ✓Monday
• ✓ClickUp
• ✓Xero
• ✓PropertyMe
• ✓HubSpot
• ✓Salesforce
• ✓Adobe
• ✓Google Workspace
• ✓Microsoft 365
• ✓CRM platforms
• ✓Industry-specific software

If you have a specific system requirement, tell us when you brief the role.

Yes.

You provide the processes, systems, standards and expectations they need to follow.

They become familiar with how your business operates and work within your existing structure.

You manage them in the same way you manage the rest of your team — through your existing systems, meetings, deadlines, project management tools and reporting processes.

For Managed Service, timesheets are also managed as part of the ongoing administration.

Most professionals have their own appropriate computer and home working setup.

If a role requires specialised equipment or software, let us know upfront so we can recruit accordingly.

Absolutely.

TD Hire can help you build an entire offshore team across different functions.

For example:

Administration → Finance → Marketing → Creative → Operations

You can start with one person and build from there.

Yes.

Once you've successfully added one professional to your team, we can recruit additional roles as your business grows.

Yes.

That's one of the biggest advantages of building through TD Hire.

Rather than hiring one person for one task, you can gradually build a team of professionals across the areas of your business where you need additional capacity.

No. The professionals engaged through TD Hire are independent contractors, not employees of TD Hire.

They are responsible for their own tax and statutory obligations in the Philippines.

Yes. Australian businesses can engage independent contractors based in the Philippines.

The professionals sourced through TD Hire are independent contractors and are responsible for their own tax and statutory obligations in the Philippines.

Professionals placed through TD Hire are engaged as independent contractors and are responsible for their own tax obligations in the Philippines. We provide a contractor agreement and NDA to get you set up.

You can.

But finding someone is the easy part. Finding someone good takes time.

TD Hire handles the sourcing, screening, assessment, skill testing and recruitment process before introducing you to the strongest candidates.

You don't need to work through hundreds of applications or spend hours trying to work out who's actually capable.

We find the people worth meeting. You make the final decision.

And if you choose Managed Service, we can continue supporting the administration around your contractor after they've joined your team.

No.

You're not buying a generic VA service.

You're hiring a professional for a specific role within your business.

Give them the role. Give them the brief. Give them access to your systems and processes — and let them do the work.

They're part of your team. They're just working from the Philippines.